Shipping & Delivery

At Pearlz & Co, every piece of jewelry is packed with care to ensure it reaches you safely. Here is everything you need to know about how we process and ship your orders across Pakistan.

1. Processing & Handling Time

Ready-to-Ship Items: Orders are processed within 1 business days (Monday to Saturday, excluding public holidays).
Order Verification: For Cash on Delivery (COD) orders, our team may contact you via WhatsApp or phone call to confirm your order before dispatch.

2. Delivery Timelines & Charges

We deliver nationwide using trusted courier partners like Leopard / TCS / Postex.

Major Cities (Karachi, Lahore, Islamabad, Rawalpindi): Delivered within 2 to 4 business days.
Rest of Pakistan: Delivered within 4 to 6 business days.
Standard Shipping Fee: Rs. [e.g., 250] flat rate nationwide.
Free Shipping: Enjoy free standard delivery on all orders over Rs. 4,000.

3. Cash on Delivery (COD) & Payment Options

COD Limit: We offer Cash on Delivery across Pakistan for orders up to Rs. [e.g., 7,000]. For higher-value orders, partial or full advance payment via bank transfer/JazzCash/Easypaisa may be required for security.
Exact Amount: Please keep the exact invoice amount ready for the courier agent to avoid delivery delays.

4. Order Tracking

Once your package is picked up by the courier, we will email and/or message you a Tracking Number and a tracking link. You can use this to monitor your parcel in real time.

5. Inspection & Open-Parcel Policy

To ensure safe handling of delicate jewelry items, couriers do not allow opening packages before payment on Cash on Delivery orders.

If your package arrives visibly damaged, tampered with, or open, do not accept it from the courier rider. Please inform us immediately so we can send a replacement.

6. Address Changes & Failed Deliveries

Please double-check your shipping address and contact number at checkout.
Couriers will attempt delivery up to 2–3 times. If you are unavailable or the address is incorrect, the package will be returned to us. Re-shipping charges will apply for re-sent orders.

7. Damaged or Missing Items Upon Arrival

If your jewelry arrives damaged or incorrect:

Please contact us within 24 hours of delivery.
Provide your Order ID along with a quick video of the unboxing.
We will immediately arrange a replacement or resolve the issue at no extra cost to you.