Refund Policy

Thank you for shopping at Pearlz & Co. We take great pride in crafting high-quality jewelry and ensuring each piece is carefully checked before dispatch. Please read our refund terms below.

1. General Refund Terms

Change of Mind: We do not offer cash refunds for change of mind, incorrect size choices, or color preferences.
Eligible Situations: Cash or digital refunds are only issued if:
1. You receive a damaged, defective, or broken item upon delivery.
2. You receive the wrong item due to an error on our part.
3. Your order is lost in transit by the courier service.
4. The item you ordered becomes out of stock after payment.

2. Timeframe for Reporting Issues

If your parcel arrives damaged or incorrect, you must inform us within 24 hours of receiving the delivery.

Unboxing Video Requirement: To prevent fraudulent claims, we strongly recommend recording a short unboxing video when opening your package. This allows us to process your refund or replacement immediately without delays.

3. How COD (Cash on Delivery) Refunds Work

Since cash is paid directly to the courier rider, we cannot refund cash in hand. Approved refunds for COD orders will be transferred digitally via:

JazzCash / EasyPaisa
Local Bank Transfer (IBAN)

Once your refund is approved, the funds will be transferred to your account within 3 to 5 business days.

4. Prepaid Order Refunds

If you paid in advance via Bank Transfer or online credit/debit card:

Refunds will be reversed directly back to the original bank account.

5. Return Shipping & Non-Refundable Fees

Shipping Charges: Original shipping fees paid on your order Rs. 250 are non-refundable.
Return Costs: If you are asked to ship a damaged item back for inspection, we will reimburse reasonable courier return fees once the fault is verified.