Privacy Policy

At Pearlz & Co, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our Shopify store.

1. Information We Collect

When you browse our store or place an order, we collect certain personal details to fulfill your requests:

Order & Contact Details: Your full name, shipping address, city, phone number (for COD verification and courier delivery), and email address.
Device & Usage Data: Your IP address, device type, web browser, time zone, and how you interact with our website (collected automatically via cookies and tracking pixels).

2. How We Use Your Information

We use your information exclusively to provide a smooth shopping experience, including:

Processing and delivering your orders.
Contacting you via WhatsApp, SMS, or phone call to verify Cash on Delivery (COD) orders.
Sending tracking updates and order confirmation details.
Responding to your customer service inquiries and support requests.
Running targeted advertising (via Facebook/Meta Ads) to show you relevant jewelry designs.

3. Sharing Your Information with Third Parties

We never sell, rent, or trade your personal data to third parties. We only share necessary information with trusted service providers to run our store operations:

Shopify: Powers our store architecture and processes customer order data securely.
Local Couriers (e.g., TCS, Leopards, Postex): We share your name, delivery address, and phone number with our delivery partners solely to get your package to your doorstep.
Payment Gateways: If you pay online, payment processing details are handled directly by secure payment gateways; we do not store your bank account or credit card numbers on our servers.

4. Cookies & Analytics

Our store uses cookies to remember items in your cart, understand user navigation, and improve website performance. You can choose to disable cookies through your web browser settings, though some features of our website may not function properly as a result.

5. Data Security

We implement strict technical and operational safety measures to protect your personal details against unauthorized access, loss, or misuse. Access to your personal information is restricted only to authorized team members handling fulfillment and customer service.

6. Your Rights

You have the right to request access to the personal information we hold about you, or to ask us to update, correct, or delete your contact details from our marketing lists.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect updates in our operational practices or legal requirements. Any changes will be posted directly on this page with an updated effective date.