At Pearlz & Co, we quality-check every piece of jewelry before it is packaged and shipped. Because of the delicate nature of jewelry and for hygiene reasons, we strictly do not accept general exchanges or returns.
1. Strict Exchange Criteria
Exchanges are only permitted if:
- You received a physically damaged or broken item upon delivery.
- You received the wrong item, size, or color due to an error on our part.
No exchanges, returns, or refunds will be accepted for any other reason, including but not limited to:
- Change of mind
- Incorrect size ordered by the customer
- Preference for a different design or color
- Slight variations in stone color.
2. Mandatory Reporting Window (24 Hours)
If your order arrives damaged or incorrect, you must report it within 24 of delivery. Requests made after 24 hours will not be processed.
To report an issue:
- Contact us via WhatsApp at [Your Phone Number] or email pearlzandco.pk@gmail.com.
- Provide your Order ID.
- Send clear photos and a brief video of the damaged or wrong item (an unboxing video is strongly recommended for fast approval).
3. Exchange Resolution Process
Once our quality assurance team verifies the claim:
- We will arrange to collect the incorrect/damaged piece and send you a free replacement of the exact same item at no additional charge.
- If the exact item is out of stock, you may choose an item of equal value or receive a full store credit/refund.
- In verified defect cases, Pearlz & Co. covers all courier and re-shipping charges.
Need Assistance with an Order?
- WhatsApp: [Your Phone Number]
- Email: pearlzandco.pk@gmail.com
- Hours: Monday to Saturday | 10:00 AM – 7:00 PM PKT